Rental Terms & Cancellation Policy

1. Booking and payment

• Your booking is confirmed when we send a confirmation by text or email and take payment.
• We accept Visa, Mastercard, American Express, Discover and debit cards.
• We charge the card at booking for the event or the first 28-day cycle.
• Contractors and businesses can apply for net-30 invoicing. Approval takes about 2 business days.
• Every quote is itemized: unit price, rental period, servicing visits, delivery, pickup, any same-day fee and sales tax. You see the total before you pay.
• We email a certificate of insurance (COI) the same day on request.

2. Long-term rentals and 28-day renewal

Long-term rentals are billed every 28 days from the delivery date, not by calendar month. Each cycle renews on its own until you call for pickup. There is no contract and no minimum beyond one 28-day cycle.

Weekly pumping, cleaning and restocking are included. Extra service visits are billed per visit and listed on your invoice.

3. Event rental period

Event rentals cover up to 3 days on site. Weekend events are usually delivered Friday and picked up the next business day, Monday. Those extra days cost nothing. We do not pick up on Sunday.

A short job on the construction rate is billed one full 28-day cycle. For jobs under 1 week we check the event rate and quote the lower price.

4. Cancellation

• Cancel for free up to 48 hours before your scheduled delivery.
• Inside 48 hours, a $50 trip fee may apply.

5. Date changes

Date changes are free with at least 24 hours notice, as long as a unit is available on the new date. A move to a same-day delivery may add a same-day fee, shown to you before you agree.

6. Delivery windows

We schedule a morning (7 a.m.–12 p.m.) or afternoon (12–5 p.m.) window. The driver calls 30 minutes before arrival. We do not guarantee exact arrival times, because traffic and earlier stops can change a route.

Same-day delivery is available Monday–Saturday when you call by 12 noon and a unit is in the yard. Orders after noon are delivered the next business day.

7. Placement and access

• The spot must be flat, firm ground within 15 feet of where our truck can park.
• We need a clear path about 4 feet wide, and a gate about 48 inches wide for a standard unit or about 66 inches for a wheelchair-accessible unit.
• There must be no overhead wires lower than 12 feet where the truck parks.
• Give us gate codes and an on-site contact. We put them on the driver's work order.
• If the driver cannot safely reach the spot, we place the unit at the nearest safe spot you approve, or reschedule.
• You are responsible for any permit needed to place a unit on a street, sidewalk or other public right-of-way.

8. Damage

You are responsible for damage beyond normal use while the unit is on your site. That includes fire, tipping caused by misuse, graffiti and vandalism.

We are not responsible for marks on pavers, lawns or driveways at a placement spot you requested. Plywood pads are available on request.

9. Your responsibilities

• Use the units only for human waste and toilet paper. Do not put trash, chemicals, paint or hazardous material in a unit.
• Do not move a unit yourself. Call us and we will move it.
• Keep the path to the unit clear on service days.
• Tell us about slopes, soft ground or wind exposure when you book.
• Follow permit, venue and safety rules for your site. Our planning advice is not legal advice.

10. Pickup and stopping billing

Call (562) 603-5505 by 2 p.m. to schedule a pickup. Billing stops on the pickup date we confirm. There is no separate removal fee and no fuel surcharge.

11. Weather and wind

Units are built for outdoor use, so rain does not cancel a rental. In Santa Ana wind season, mostly October through March, we stake or strap units on request and keep them off open slopes. If severe weather makes a delivery unsafe, we will call you to reschedule.

12. Questions about a charge

If a charge looks wrong, call us first. We will review the itemized quote, the work order and the service log with you. Most questions are settled on one call.

13. Contact

David Rental Works
12016 Hadley St, Whittier, CA 90601
(562) 603-5505
[2, 4, 6, 8]. Closed Sunday.

See also our privacy policy and the rental FAQ.